Shipping policy
Shipping Policy
Where we ship
soFemine ships to all 50 US states, Washington D.C., US territories and APO/FPO/DPO military addresses. We also ship internationally to Canada, the United Kingdom, Australia and New Zealand.
Shipping costs
United States: standard shipping is free. Priority shipping is $2.99.
Canada, United Kingdom, Australia and New Zealand: $14.99 flat rate.
Processing time
Every order is processed within 1 to 3 business days of being placed. Processing includes verifying your order, packaging your bottles, and preparing your shipment. Orders placed on weekends or public holidays begin processing the next business day.
Shipping time
Once your order ships, delivery within the United States typically takes up to 7 business days depending on your location. Most orders arrive sooner. International orders typically take 10 to 14 business days after they ship. You'll receive a tracking link by email the moment your order leaves our warehouse.
Total time from order to delivery
In most cases, you should receive your order within 10 business days of placing it in the United States, often sooner, and within 12 to 16 business days internationally.
International orders: duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. Customs processing can occasionally add time to delivery.
Order tracking
As soon as your order ships, we'll email you a tracking number and a link so you can follow it every step of the way. If you haven't received a tracking email within 3 business days of ordering, check your spam folder first, then email us at info@sofemine.com and we'll send it directly.
If your order is delayed
Carrier delays occasionally happen: weather, holidays, and high volume periods can slow things down. If your order is taking longer than expected, email us at info@sofemine.com with your order number and we'll investigate immediately.
Lost or missing packages
If your tracking shows delivered but you haven't received your order, please:
- Check with neighbors and household members
- Look around the delivery location, as packages are sometimes left in less obvious spots
- Wait 24 hours, as carriers occasionally mark packages as delivered slightly early
- If it still hasn't arrived, email us at info@sofemine.com with your order number
We treat every lost package personally and will make it right, either with a replacement or a full refund.
Damaged in transit
Please open your order the moment it arrives. If anything is damaged, take a photo and email us at info@sofemine.com with your order number within 48 hours of delivery. We'll replace the damaged bottles at no cost to you.
Address accuracy
Please double-check your shipping address at checkout. We ship to the address you provide, and we're not responsible for orders sent to incorrect addresses submitted by the customer. If you spot an error immediately after placing your order, email us at info@sofemine.com as soon as possible. If the order hasn't shipped yet, we can update the address.
Questions
Every shipping question goes to a real person on our team. Reach us at info@sofemine.com. We reply within 24 hours, Monday to Friday.