Refund policy
Refund Policy
Our 90-Day Money-Back Guarantee
We built SoFemine for the woman who's been let down by supplements before. That's why every bottle comes with a full 90-day money-back guarantee — because we know this formula needs time to work, and we want you to have the full window to feel it.
If SoFemine isn't right for you, we'll make it right.
How the guarantee works
You have 90 days from the day you receive your order to request a refund. To qualify, your bottles must be unopened — capsules already consumed cannot be returned or refunded. This applies to all opened bottles, even partially used ones.
The receipt or order number is required for every return request.
How to start a return
Email us at info@sofemine.com with your order number and a short note about why you're returning your bottles. We'll respond within 24 hours with return shipping instructions and the return address.
Please do not send returns without contacting us first — items sent back without a prior request cannot be accepted.
Damaged or wrong orders
Please open your order the moment it arrives. If anything is damaged, defective, or incorrect, email us at info@sofemine.com right away with a photo and your order number. We'll replace it or refund it — whichever you prefer — no questions asked.
What we can't refund
- Opened bottles or partially consumed capsules
- Bottles missing their original packaging
- Sale or promotional items
- Gift cards
Exchanges
If you'd like to swap your order for a different bundle or plan, the fastest way is to return the unopened bottles for a refund and place a new order for what you actually want.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason. As above, the bottles must be unopened with original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process and post the funds on their end.
If more than 15 business days have passed since we approved your return and you haven't seen the refund, please email us at info@sofemine.com and we'll investigate immediately.
Questions
Every message goes to a real person on our team. Reach us any time at info@sofemine.com — we usually reply within 24 hours, Monday to Friday.